Abandoned by Telus

Telus has informed us that they do not intend to replace the pay telephone here in Coalmont.

The location of the, now gone, payphone was just at the entrance to town and the first thing you see when either coming here by road or traveling through on the trail. It was well known to recreational off-road vehicle enthusiasts who relied on it being there should they need to call 911 while in the area.

Vic Verdi, Executive Customer Relations Adviser at Telus wrote in an e-mail this morning. “I have spoken with a few team members about getting the payphone replaced. Given the costs associated to replace this, we are not prepared to replace the payphone at this time.

This is not good news for this community, nor for the Trans Canada Trail users. This public telephone was the only way of getting emergency help in the area. There is no cell service.

Telus has a different view. “There is a payphone available at the Coalmont Hotel” Verdi said. Indeed, old timers here know about that phone. They may also know where to contact the proprietors to come and let them in when the saloon is not open. Visitors to the area, such as Trans Canada Trail users, would never find that phone, and these are the people most at risk.

With no cell service many feel that something needs to be done to provide emergency contact for those who don’t have a house with a traditional landline. On any given weekend, that could be half the population of the area because we have a very high level of tourism in these parts.

Some local protest is expected. Already our BC MLA Jackie Tegart, Member of Parliament Alex Atamanenko and the CRTC have been contacted. Bob Sterne says there will be something about this on the CBC Daybreak Show Thursday Morning.   §

4 thoughts on “Abandoned by Telus”

  1. Shame, shame on Telus for denying the 24 hour accessible communications option to everyone living and visiting the area. A very poor decision on their part!

  2. I would think Telus is claiming the damages from ICBC and will be reimbursed 100%. Should be able to be replaced at no cost to Telus – perhaps they are just pocketing the money?

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